Luma Maid LLC

Privacy Policy

Luma Maid LLC (“Luma Maid,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Service address

  • Billing address

  • Payment information (processed securely via third-party payment processors)

Service Information

  • Appointment details

  • Property access instructions

  • Special requests

  • Communication history

Website & Technical Data

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Schedule and coordinate cleaning services

  • Process payments

  • Communicate about appointments

  • Provide customer support

  • Improve our services and website

  • Send service reminders and updates

  • Comply with legal obligations

We do not sell your personal information.

3. Independent Service Providers

Luma Maid coordinates services through independent cleaning professionals. We may share necessary client information (such as name, address, and service details) with assigned service providers solely for the purpose of performing scheduled services.

Service providers are required to use client information only for service fulfillment.

4. Payment Processing

All payments are processed through secure third-party payment processors. Luma Maid does not store full credit card numbers on our servers.

5. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Understand website traffic

  • Improve user experience

  • Track marketing effectiveness

You may disable cookies in your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Marketing Communications

We may send service-related communications and occasional promotional messages. You may opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

Service-related communications (appointment confirmations, updates) may still be sent.

8. Data Retention

We retain personal information as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Georgia Residents

This Privacy Policy is governed by the laws of the State of Georgia. Any disputes related to privacy shall be handled in accordance with our Terms & Conditions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Luma Maid LLC
Email
662-931-3900